If you would like to return an item, please submit your return/exchange request or contact our customer service within 7 days of receipt. All items must be in ‘Original Purchase Condition’. Our customer service representatives will follow up with you once your request is received.
Customer Service Hotline Monday - Friday: 09:00 - 18:00 (except public holidays)
Online Customer Service (WhatsApp, LiveChat) Monday - Friday: 09:00 – 23:00 Weekends and public holidays: 11:00 – 20:00
For details of returns and exchanges, please click here.
When will my pre-order item arrive? The estimated delivery date for your pre-order jewellery will be displayed on the checkout page. Once your jewellery is dispatched, we will send you an email with the exact delivery date.
When do I have to pay? Full payment for pre-order jewellery is required at the time of checkout.
Are pre-order items refundable or exchangeable? Yes. To request a refund or exchange, please ensure your jewellery meets the requirements outlined in our Return and Exchange Policy. Refer to Return and Exchange Policy for more information.
Will pre-order items be shipped with my other orders? Pre-order jewellery will be shipped separately from any other orders you may have placed. This is to ensure that you receive your jewellery as soon as possible.
Voucher cannot be redeemed for cash and any unused balance will be forfeited.
To redeem at chowsangsang.com/hk, enter ‘CSS100BA’ under ‘Promotion code or voucher’ at checkout.
This voucher cannot use in conjunctin with other cash voucher.
This voucher is only eligible at chowsangsang.com/hk.
Chow Sang Sang Holdings International Ltd reserves the right of final decision.
Terms and Conditions
First order promo code "FTV100EA" is applicable only for first-time purchase made by Chow Sang Sang Star Shoppers on chowsangsang.com/hk. This promo code is not applicable for check out as a guest.
Enjoy extra HK$100 off upon every HK$3,500 for your first order upon net purchase after discount (excludes shipping cost and tax) after entering the promo code "FTV100EA" in the 'Promotion code or Voucher' at checkout.
Except cash voucher promo codes and designated campaigns, the first order promo code "FTV100EA" can be used in conjunction with any promotion. This promo code is not applicable in purchasing watch, gold bar or designated jewellery.
Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
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Terms and Conditions
First order promo code "FTV100EA" is applicable only for first-time purchase made by Chow Sang Sang Star Shoppers on chowsangsang.com/hk. This promo code is not applicable for check out as a guest.
Enjoy extra HK$100 off upon every HK$3,500 for your first order upon net purchase after discount (excludes shipping cost and tax) after entering the promo code "FTV100EA" in the 'Promotion code or Voucher' at checkout.
Except cash voucher promo codes and designated campaigns, the first order promo code "FTV100EA" can be used in conjunction with any promotion. This promo code is not applicable in purchasing watch, gold bar or designated jewellery.
Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
For every purchase of Charme jewellery, enjoy extra HK$50 off for every HK$1,000 spent on the net price after discount (exclude delivery and tax).
To redeem at chowsangsang.com/hk, enter ‘CHARME50’ under ‘Promotion code or Voucher’ at checkout.
Except cash voucher promo code, Charme promo code can be used in conjunction with any promotion.
This promotion is only eligible at chowsangsang.com/hk.
Chow Sang Sang Holdings International Ltd reserves the right of final decision.
Terms and Conditions
Customer needs to enter the promo code under ‘Promotion code or voucher' at checkout.
The promo code is only valid during the member’s birthday month, otherwise it will be invalid;
Each promo code can only be used once. It is only applicable to Chow Sang Sang prestige members and cannot be transferred.
Unless otherwise specified, this promo code cannot be used in conjunction with other promotions.
If there is any inconsistency or ambiguity between the English version and the Chinese version on the terms & conditions, the Chinese version shall prevail.
In case of any disputes, Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
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Free Shipping on orders above HK$3,900 for 30 regions
7 days free return and exchange
If you would like to return an item, please submit your return/exchange request or contact our customer service within 7 days of receipt. All items must be in ‘Original Purchase Condition’. Our customer service representatives will follow up with you once your request is received.
Customer Service Hotline Monday - Friday: 09:00 - 18:00 (except public holidays)
Online Customer Service (WhatsApp, LiveChat) Monday - Friday: 09:00 – 23:00 Weekends and public holidays: 11:00 – 20:00
For details of returns and exchanges, please click here.
When will my pre-order item arrive? The estimated delivery date for your pre-order jewellery will be displayed on the checkout page. Once your jewellery is dispatched, we will send you an email with the exact delivery date.
When do I have to pay? Full payment for pre-order jewellery is required at the time of checkout.
Are pre-order items refundable or exchangeable? Yes. To request a refund or exchange, please ensure your jewellery meets the requirements outlined in our Return and Exchange Policy. Refer to Return and Exchange Policy for more information.
Will pre-order items be shipped with my other orders? Pre-order jewellery will be shipped separately from any other orders you may have placed. This is to ensure that you receive your jewellery as soon as possible.
Voucher cannot be redeemed for cash and any unused balance will be forfeited.
To redeem at chowsangsang.com/hk, enter ‘CSS100BA’ under ‘Promotion code or voucher’ at checkout.
This voucher cannot use in conjunctin with other cash voucher.
This voucher is only eligible at chowsangsang.com/hk.
Chow Sang Sang Holdings International Ltd reserves the right of final decision.
Terms and Conditions
First order promo code "FTV100EA" is applicable only for first-time purchase made by Chow Sang Sang Star Shoppers on chowsangsang.com/hk. This promo code is not applicable for check out as a guest.
Enjoy extra HK$100 off upon every HK$3,500 for your first order upon net purchase after discount (excludes shipping cost and tax) after entering the promo code "FTV100EA" in the 'Promotion code or Voucher' at checkout.
Except cash voucher promo codes and designated campaigns, the first order promo code "FTV100EA" can be used in conjunction with any promotion. This promo code is not applicable in purchasing watch, gold bar or designated jewellery.
Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
Copy code
Terms and Conditions
First order promo code "FTV100EA" is applicable only for first-time purchase made by Chow Sang Sang Star Shoppers on chowsangsang.com/hk. This promo code is not applicable for check out as a guest.
Enjoy extra HK$100 off upon every HK$3,500 for your first order upon net purchase after discount (excludes shipping cost and tax) after entering the promo code "FTV100EA" in the 'Promotion code or Voucher' at checkout.
Except cash voucher promo codes and designated campaigns, the first order promo code "FTV100EA" can be used in conjunction with any promotion. This promo code is not applicable in purchasing watch, gold bar or designated jewellery.
Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
For every purchase of Charme jewellery, enjoy extra HK$50 off for every HK$1,000 spent on the net price after discount (exclude delivery and tax).
To redeem at chowsangsang.com/hk, enter ‘CHARME50’ under ‘Promotion code or Voucher’ at checkout.
Except cash voucher promo code, Charme promo code can be used in conjunction with any promotion.
This promotion is only eligible at chowsangsang.com/hk.
Chow Sang Sang Holdings International Ltd reserves the right of final decision.
Terms and Conditions
Customer needs to enter the promo code under ‘Promotion code or voucher' at checkout.
The promo code is only valid during the member’s birthday month, otherwise it will be invalid;
Each promo code can only be used once. It is only applicable to Chow Sang Sang prestige members and cannot be transferred.
Unless otherwise specified, this promo code cannot be used in conjunction with other promotions.
If there is any inconsistency or ambiguity between the English version and the Chinese version on the terms & conditions, the Chinese version shall prevail.
In case of any disputes, Chow Sang Sang Jewellery Company Limited reserves the right of final decision.
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